退款政策

At Redol AI, we strive to provide exceptional AI-powered content generation services. We understand that sometimes our services may not meet your expectations, and we want to ensure you have a clear understanding of our refund policy.

Note: Redol AI is the brand name of Redol Technology Ltd., and Redol Technology Ltd. is responsible for this policy.

1. 概述

This refund policy outlines the conditions and procedures for requesting refunds for Redol AI services, including monthly and annual subscriptions, as well as credit booster packs. We are committed to treating all refund requests fairly and in accordance with applicable consumer protection laws.

2. 订阅退款

2.1 Monthly Subscriptions

Monthly subscription refunds are handled as follows:

• Full refund: Available within 7 days of initial subscription if you have not used more than 20% of your monthly credit allocation
• Partial refund: May be considered on a case-by-case basis for exceptional circumstances
• No refund: After 7 days or if you have used more than 20% of your monthly credits

2.2 Annual Subscriptions

Annual subscription refunds are handled as follows:

• Full refund: Available within 14 days of initial subscription if you have not used more than 10% of your annual credit allocation
• Prorated refund: Available within 30 days of subscription for the unused portion of your annual subscription
• Partial refund: May be considered after 30 days on a case-by-case basis for exceptional circumstances

2.3 Free Trial Periods

During any free trial period, you may cancel your subscription at any time without charge. If you do not cancel before the trial period ends, your payment method will be automatically charged for the selected subscription plan.

3. 积分包退款

Credit booster packs are generally non-refundable once purchased. However, we may consider refunds in the following exceptional circumstances:

• Technical issues: If our service experiences significant downtime preventing you from using your credits
• Billing errors: If you were charged incorrectly due to a system error
• Unauthorized purchases: If you can demonstrate that the purchase was made without your authorization

Credit pack refunds must be requested within 14 days of purchase and will only be considered if the credits have not been used.

4. 订阅取消

You can cancel your subscription at any time by:

1. Logging into your Redol AI account
2. Navigating to your profile settings
3. Selecting "Manage Subscription"
4. Clicking "Cancel Subscription"
5. Confirming your cancellation

Important notes about cancellation:

• Your subscription will remain active until the end of the current billing period
• You will retain access to your subscription benefits until the end of the billing period
• Cancellation does not automatically entitle you to a refund
• You can reactivate your subscription at any time

5. 退款申请流程

To request a refund, please follow these steps:

1. Contact our support team: Email us at support@redol.ai with your refund request
2. Provide required information:
   • Your account email address
   • Order/transaction ID
   • Reason for refund request
   • Date of purchase
   • Any relevant screenshots or documentation
3. Allow processing time: Our team will review your request within 3-5 business days
4. Await decision: You will receive an email with our decision and next steps

6. 处理时间

Once your refund request has been approved:

• Review period: 3-5 business days to review your request
• Processing time: 5-7 business days to process approved refunds
• Payment method return: Refunds will be issued to the original payment method
• Bank processing: Additional 3-10 business days depending on your bank or payment provider

Total estimated time: 11-22 business days from request to receiving refund

7. 例外和限制

Refunds will not be provided in the following circumstances:

• Violation of terms: If your account has been suspended or terminated for violating our Terms of Service
• Excessive usage: If you have used a significant portion of your credit allocation
• Change of mind: Simple change of mind after the applicable refund period has expired
• Third-party charges: Any fees charged by your bank, payment processor, or other third parties
• Promotional pricing: Services purchased at promotional or discounted rates may have different refund terms

8. 政策变更

We may update this Refund Policy from time to time to reflect changes in our business practices or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or through our website
• Provide reasonable notice before changes take effect

Continued use of our services after policy changes indicates your acceptance of the updated terms.

9. 联系我们

If you have any questions about this Refund Policy or need to request a refund, please contact our customer support team:

Customer Support Hours:

• Monday - Friday: 9:00 AM - 6:00 PM (CST)
• Saturday: 10:00 AM - 4:00 PM (CST)
• Sunday: Closed

We are committed to providing fair and transparent refund processing. Our support team will work with you to resolve any issues you may have with our services.