Refund Policy

Last Updated: February 2026

At Redol (operated by MelogenAI), we want you to be fully satisfied with your purchase. All payments for Redol are processed by Paddle.com Market Limited ("Paddle") as our Merchant of Record. This Refund Policy outlines the conditions under which you may request a refund for our subscription services, and is aligned with Paddle's Checkout Buyer Terms. Please read the following terms carefully before making a purchase.

Subscription Services

Redol offers subscription-based services that provide access to AI-powered source intelligence feeds and content operation tools. Subscription plans are billed monthly or annually in advance. You may cancel your subscription at any time through your account settings or by contacting our support team.

14-Day Refund Policy

You have 14 days from the date of your initial subscription purchase to request a full refund. We will process your refund request promptly and reimburse all payments received from you using the same payment method, without undue delay and no later than 14 days after we receive your refund request. You will not incur any fees as a result of the reimbursement.

Refund Eligibility

You may be eligible for a refund if any of the following conditions apply:

  • You request a refund within 14 days of your initial subscription purchase
  • You have not extensively used premium features during the refund window
  • You experienced technical issues that prevented access to the service
  • You were charged incorrectly or experienced a billing error

Non-Refundable Situations

Refunds will not be issued under the following circumstances:

  • Refund requests made after the 14-day refund window
  • Subscription renewals (monthly or annual auto-renewals)
  • Partial month usage or unused subscription time after the refund window
  • Features or services that were clearly described before purchase
  • Account termination due to violations of our Terms of Service

How to Request a Refund

To request a refund within the 14-day period, contact us at support@redol.ai with the following information:

  • Your account email address
  • Date of purchase
  • Reason for the refund request
  • Transaction or order ID (found in your purchase confirmation email)

Processing Timeline

Our support team will review and respond to your refund request within 3–5 business days. Approved refunds will be returned to the original payment method within 5–10 business days, depending on your payment provider. Please note that access to premium features will be revoked immediately upon refund processing.

Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will take effect immediately upon posting to this page. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Questions

If you have questions about our refund policy or need assistance with a refund request, please contact us at support@redol.ai. We are committed to resolving any issues promptly and fairly.